On-Call Coordinator

Job Description

REQUIREMENTS

• Strong communication and problem-solving skills
• Comfortable handling calls independently and making judgment calls
• Competent with computers, smartphones, apps, and internet-based systems — you’ll be navigating our scheduling/documentation software and communicating via phone and text throughout each shift
• Reliable access to a phone, computer/tablet, and internet during on-call hours
• Prior experience in home care, healthcare, or customer service preferred
• Familiarity with scheduling software a plus

RESPONSIBILITIES

• Answer and respond to phone calls and text messages during on-call hours
• Resolve caregiver and client issues as they arise (shift coverage, schedule changes, urgent concerns)
• Document all calls and outcomes in our scheduling/documentation system
• Escalate urgent or unresolved issues to management as needed
• Maintain a professional, calm demeanor during after-hours contact

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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