Officer / SMB Digital Success Management

Job Description

REQUIREMENTS

2-3 years of relevant experience

Proficiency in MS Office and CRM applications

Certifications in Data Analysis, Microsoft & Azure Fundamentals, Power BI, AI etc. are considered an advantage

RESPONSIBILITES

1. Proactively call and onboard customers onto digital platforms such as Microsoft M365, CoPilot, Aleria AI, eStore, and other relevant platforms, ensuring a seamless onboarding experience.
2. Identify and pursue upsell opportunities during the onboarding process to maximize customer value and enhance platform adoption.
3. Process customer orders within the allocated Service Level Agreements (SLAs), ensuring compliance with e& policies and TDRA guidelines.
4. Continuously monitor Service Request (SR) progress until closure.
5. Maintain accurate records and documentation of customer interactions, onboarding activities, and order processing in CRM applications.
6. Collaborate with internal teams to resolve customer issues and ensure timely fulfillment of requests.
7. Demonstrate a strong willingness to learn and adapt to new technologies and platforms, contributing to ongoing process improvements.

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