Member Success Specialist

Job Description

REQUIREMENTS

• Willingness to tackle any problem.
• Experience in a customer-facing, “front-of-the-house” role (experience in Front, Zendesk, Intercom or other CX software is a plus!)
• Upbeat and positive attitude: ‘Yes, and’ rather than ‘No, but.’
• Quick to learn and curious.
• Comfort with new systems and software.

RESPONSIBILITIES

• Most of the day will be spent in our support inbox helping our amazing members in real time with all issues and requests.
• As a young company, we still have some manual processes we are working to improve – this role will support those and is encouraged to flag opportunities to automate with their direct leadership.
• Working closely with the rest of our client’s team on all issues that arise and require cross-team collaboration.
• Identifying and reporting recurring issues for further evaluation (website or app glitches, repeat customer concerns, etc).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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