Manager of Quality Excellence

Job Description

REQUIREMENTS

• 3–5 years of progressive experience in quality management, operational excellence, or continuous improvement within title insurance, mortgage, banking, payments, or a comparable regulated industry
• Proven ability to stand up and lead a new program or function end-to-end — from concept through execution and organizational adoption
• Track record of driving continuous improvements that demonstrably reduced defect rates, rework, or cycle time while improving customer outcomes
• Experience designing and deploying quality frameworks, scorecards, or composite performance metrics
• Working knowledge of quality methodologies (Six Sigma, Lean, TQM, or equivalent) applied in operational — not purely academic — settings

RESPONSIBILITES

• Architect and implement the enterprise quality metrics framework across operational performance, defect management, customer experience, and compliance
• Establish a composite quality score and deploy it against at least one major title workflow within the first 12 months
• Quantify the cost of poor quality using verified operational data, transitioning from estimates to evidence-based reporting
• Deliver 2–3 measurable process improvements in Year 1 that validate the program’s strategic and financial value
• Design the reporting cadence and governance model that positions quality data as a decision-making input for senior leadership
• Develop the multi-year maturity roadmap from internal measurement to client-facing quality transparency
• Collaborate with data engineering and technology teams to source, normalize, and automate quality data collection at scale
• Communicate findings and strategic recommendations to executive stakeholders with precision and business relevance

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