Manager, Marketing Digital Operations

Manager

Remote

July 10, 2026

Application ends: October 8, 2026

REQUIREMENTS

5-8 years of experience in digital operations, web production, content operations, UX production, or digital project management within a complex digital environment.
Hands-on experience working within CMS platforms (enterprise or headless CMS experience is a strong asset).
Strong stakeholder management & communication skills with the ability to confidently work cross-functionally with Marketing, Technology, Product, and external partners.
Experience working in Figma to create, maintain, or evolve digital templates, wireframes, page layouts, or UX concepts.
Strong process orientation with the ability to manage repetitive operational tasks with consistency, accuracy, and attention to detail.
Strong project management and organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
Experience leading or coordinating UAT, managing defect tracking, facilitating IT sign-offs, and supporting successful go-live releases.
Familiarity with QA methodologies, web governance practices, accessibility standards, and digital brand guidelines.
Ability to identify opportunities for operational improvement and proactively recommend solutions.
Experience within travel, luxury, e-commerce, or high-consideration purchase industries is considered an asset.

RESPONSIBILITIES

Own content publishing and digital production across kensingtontours.com.
Manage and maintain scalable CMS templates, reusable page structures, and publishing workflows across the website ecosystem.
Create and update Figma files and wireframes that bring templates, modules, and digital experiences to life.
Partner with Marketing, Product, and Technology teams to recommend and evolve new website features, components, and UX improvements.
Lead end-to-end QA and release coordination, ensuring accuracy, functionality, responsiveness, and brand consistency before every launch.
Manage CMS governance including taxonomy, templates, workflows, page structures, and publishing standards.
Serve as the operational bridge between Marketing, Technology, Product, and external agency partners.
Drive website governance through ongoing audits, link management, redirects, compliance checks, and content health monitoring.
Build and improve scalable operational processes that reduce friction, eliminate bottlenecks, and improve speed-to-market.
Coordinate stakeholders, timelines, approvals, and release readiness to keep digital initiatives moving efficiently.
Support a culture of operational excellence, accountability, and continuous improvement across the digital experience.