Global Solutions Manager

Manager

Remote

July 8, 2026

Application ends: October 6, 2026

Job Description

REQUIREMENTS

Bachelor’s degree in Business, Hospitality, or a related field
4+ years of experience within the furnished housing sector, including apartment procurement or supply chain operations
5+ years of experience managing people or teams
Demonstrated experience managing supplier relationships and vendor performance, including SLAs and quality metrics
Strong analytical and problem-solving skills, with the ability to interpret operational data and identify trends
Excellent organizational, time management, and communication skills
Experience leading cross-functional operational initiatives
Proficiency in Salesforce or a comparable CRM platform
Ability to read, write, speak, and understand English fluently
Proficiency in Microsoft Office Suite and the ability to learn company-specific software and systems

Preferred

Experience collaborating with Accounts Payable and Accounting teams, including invoice processing, vendor payments, and reconciliations
Knowledge of global housing procurement or international supply chain operations
Multilingual skills
Entrepreneurial mindset with experience in a rapidly evolving operational environment

RESPONSIBILITIES

Provide day-to-day leadership, coaching, and career development support to the Global Leasing Coordinators, including one-on-ones, KPI evaluations, and performance documentation
Monitor daily workload distribution, work queues, and lease pipelines to maintain service levels and operational efficiency
Perform routine audits of leases, financial transactions, Salesforce records, Oscar records, and operational documentation to ensure quality and compliance
Oversee complex lease transactions, renewals, extensions, early departures, and other non-standard leasing scenarios
Review lease agreements, reservation details, partner invoices, and financial documentation to ensure accuracy, profitability, and compliance
Monitor partner performance against Service Level Agreements (SLAs), identify trends, and recommend corrective actions
Partner with Apartment Services to proactively resolve pre-arrival issues, including inventory readiness, unit setup, and amenity discrepancies
Serve as the primary escalation point for complex lease issues, financial discrepancies, partner disputes, and operational exceptions
Support sourcing initiatives by identifying furnished and unfurnished housing solutions through existing and prospective supply partners
Develop and implement SOPs, workflow improvements, and automation opportunities to improve team efficiency
Ensure Salesforce and Oscar remain accurate systems of record, promoting data integrity and process compliance
Support recruiting, onboarding, and training of new Global Leasing team members
Maintain full independent ownership of assigned tasks (Asana) and report workflow, timelines, and roadblocks to the Senior Director, Global Solutions