Insurance Claims Analyst

Job Description

REQUIREMENTS

• Strong understanding of general insurance principles and claims processes
• Basic knowledge of policy wordings and coverage interpretation
• Excellent coordination and stakeholder management skills
• Attention to detail and strong documentation discipline
• Analytical skills for claims tracking and reporting
• Good communication skills (written and verbal)
• Bachelor’s degree in Finance, Insurance, Business Administration, or related field
• 2–5 years of experience in insurance claims handling (insurer, broker, or corporate environment)
• Knowledge of property, liability, motor, employee benefits and miscellaneous insurance lines preferred
• Professional insurance qualification is an advantage

RESPONSIBILITIES

Claims Registration & Notification

• Register insurance claims promptly upon notification from internal departments or business units.
• Review initial claim information to ensure completeness and accuracy prior to submission.
• Intimate insurance companies and brokers in accordance with policy notification requirements.

Documentation Management & Coordination

• Liaise with internal departments (operations, finance, HSE, legal, etc.) to collect all required claim documentation.
• Maintain organized and auditable claim files (physical and electronic).
• Ensure completeness and accuracy of documents submitted to insurers and loss adjusters.

Liaison with Insurers & Loss Adjusters

• Coordinate with insurers for appointment of loss adjusters and ensure timely survey arrangements.
• Follow up with loss adjusters on site visits, assessment progress, and documentation requirements.

Act as a central point of contact between internal stakeholders, insurers, brokers, and loss adjusters.

Claims Monitoring & Follow-up

• Track all ongoing claims and follow up proactively with insurers and loss adjusters for timely progress.
• Monitor outstanding claims and escalate delays where necessary.
• Follow up internally for pending documentation impacting claim progress.

Claims Settlement & Closure

• Follow up on claim settlement approvals and required documents (e.g., discharge receipts, payment confirmations).
• Coordinate with finance for receipt and transfer of claim funds.
• Ensure proper closure of claims with all supporting documentation completed.

Reporting & Analysis

• Prepare periodic claims reports including:
  • Outstanding claims status
  • Claims ageing analysis
  • Settlement trends and recovery status
• Analyze claims data to identify bottlenecks and delays in processing.
• Maintain accurate claims registers and trackers.

Are you interested in this position?

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