Instructional Designer

Job Description

REQUIREMENTS

• Bachelor’s or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field
• Proven experience (3+ years) in instructional design, e-learning development, and instructor-led training
• Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms
• Experience with learning management systems (LMS) and content management systems (CMS)
• Experience using Articulate Storyline, Rise, and Reach preferred
• Experience using Vyond or similar software is preferred
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Strong analytical skills, using data to inform the learning strategy and execution
• Creative problem-solving skills and a passion for designing innovative learning solutions
• A bias for action, thriving in a fast-paced, agile environment

RESPONSIBILITIES

• Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives and appropriate learning strategies for the CX team
• Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices
• Create interactive and engaging learning experiences that cater to diverse learning styles and preferences
• Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results
• Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data
• Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions
• Collaborate with external vendors and partners as needed to augment in-house expertise and resources
• Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices

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