Inbound Contacts Representative

Job Description

REQUIREMENTS

• Minimum 2 years of customer service experience
• Must reside in the Central or Eastern Time Zone
• Experience documenting customer issues in detail
• Experience assessing support requests in multiple systems simultaneously and escalating based on severity
• Experience interpreting and responding to customer requests
• Experience excelling within performance-focused settings

Preferred:

• Associate or bachelor’s Degree
• Previous inbound call center experience
• Healthcare or insurance industry experience

RESPONSIBILITIES

• Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
• Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
• Escalate unresolved and pending customer grievances
• Document all interactions, actions taken, and outcomes in internal systems
• Resolve routine to moderately complex issues by following established guidelines and workflows
• Identify issues requiring escalation and ensure handoff to the appropriate teams
• Meet quality, productivity, and customer experience expectations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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