Guest Experience Representative

Job Description

REQUIREMENTS

• 3+ years experience working in customer service at a high-volume B2C technology business
• Excellent people skills and a strong focus on customer service
• Strong written and oral communication skills
• Outstanding problem solving and troubleshooting skills
• Able self-starter with the ability to multitask in a dynamic startup environment
• 2+ years experience working with Zendesk. Bonus if you have experience with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, When I Work **we will only consider applicants who have proven Zendesk experience**
• Must be able to work at least Saturday or Sunday

RESPONSIBILITIES

• Respond to guest inquiries via email, phone, SMS, and chat.
• Expert at all things app-related! our client’s experience is digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, Operations
• Provide fast, professional, and reliable support to our locations nationwide, including Operating Partners, shop leadership, and shop teams, ensuring timely resolution of questions, concerns, and operational needs.
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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