ICR Information Request Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent required.
• Eagerness to learn new technologies and develop proficiency in internal applications
• Strong computer navigation skills and experience using multiple software programs simultaneously to complete work.
• Ability to communicate effectively and professionally both verbally and in writing.
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments).
• Demonstrated ability to work independently and follow-through on assignments with minimal direction.
• Knowledge of or ability to learn client and Operations processes and how they interact.
• Ability to produce accurate work while maintaining attention to detail.
• Skilled in organizing and setting priorities according to situational demands.
• Ability to work effectively under minimal supervision.
• Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases.
• Must have a high level of attention to detail and be skilled in organizing and prioritizing work.

RESPONSIBILITIES

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist.
• Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day.
• Performs special projects or tasks as assigned.
• Assist IT in resolving access issues.

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