HR Shared Services Consultant

consultant

Remote

February 28, 2026

Application ends: May 29, 2026

Job Description

JOB DETAILS

REQUIREMENTS

HR Experienced: Have 2-4 years of experience in HR in a people-focused or HR operations role; Have a Bachelor or Associate degree, or equivalent combination of education and work experience
Problem Solver: You use creativity and your analytical skills to remove obstacles while working collaboratively with others.
A multitasker: Are an expert juggler who is able to ruthlessly prioritize tasks.
Organized: Have top-notch organization skills, strong attention to detail to develop and execute plans .
Adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader – you are consistently able to anticipate needs.
A strong communicator: Have strong written and verbal communication skills and ability to interact with all levels of the company.
Tech-savvy: Have proficient experience with Excel, Google Suite, HRIS; have the ability to quickly and efficiently learn how to use new systems and tools.
Analytical: Ability to analyze and synthesize metrics and data to identify trends, patterns, and areas of opportunity.

RESPONSIBILITIES

Employee Experience:
- Identify gaps and inefficiencies, provide standardization and improvement recommendations which impact the full employee lifecycle from hire to retire.
- Interact with employees, managers, and other internal teams including HR Business Partners, Recruiting, Compensation, L&D, Legal, and IT to provide direction and clarity on processes related to the employee life cycle and systems.
- Own Tier II specialized support for important Shared Services programs such as immigration and unemployment, as well as complex employee issues, and maintain data integrity within Workday and other enterprise systems.
- Identify gaps and opportunities and own process improvements for shared services tools and systems utilizing cutting edge technologies.
- Consistently look for opportunities to enhance employee self service, drive adoption and support ongoing enhancements to automate workflows and increase self service utilization.
Metrics & Reporting:
- Serve as administrator for the FreshService ticketing systems and other tools that support metrics & reporting.
- Use captured data to inform monthly and quarterly data insights for internal customers and People team to help drive business decisions and to inform process and vendor enhancements.
Compliance:
- Maintain working knowledge and ability to research current, local employment laws, best practices and ensure Stitch Fix policies are legally compliant.
- Utilize new tools and technology to proactively support the design and implement of new compliance processes and improvements and maintain and revise current compliance and audit standards.
Vendor Management:
- Provide recommendations to Shared Services leadership for enhancements to increase efficiency and add value to the user experience.
- Maintain vendor relationships – support vendor relationships for effective operations and to ensure consistent service delivery and scalable solutions.
People Programs:
- Own and participate in ad hoc projects that support the broader People team and partner groups including HR Business Partners, Recruiting, Benefits, Compensation and IT teams.