Guest Experience Coordinator

Job Description

REQUIREMENTS

• High school diploma or equivalent.
• At least 1 year of experience in customer service, hospitality, retail, events, call center, or office support.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Basic computer and data entry skills.

Preferred

• Hospitality or restaurant industry experience.
• Reservation or scheduling experience.
• Experience using CRM or customer support software.
• Previous remote work experience.

RESPONSIBILTIES

Guest Support

• Respond to guest inquiries via phone, email, chat, and social media.
• Provide information regarding reservations, events, promotions, and services.
• Assist guests with questions, concerns, and special requests.
• Deliver professional and friendly customer service.

Reservations & Event Assistance

• Manage reservation requests and booking inquiries.
• Schedule and confirm private events and group reservations.
• Maintain accurate reservation records.
• Communicate booking updates and event details.

Customer Experience

• Monitor guest feedback and reviews.
• Follow up with guests regarding service experiences.
• Help resolve customer concerns in a timely manner.
• Support initiatives that improve guest satisfaction and loyalty.

Administrative Support

• Maintain customer records and databases.
• Prepare reports and update booking information.
• Track guest interactions and service requests.
• Perform general administrative duties as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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