Field Support Coordinator

Coordinator

Remote

January 29, 2026

Application ends: April 29, 2026

JOB DETAILS

REQUIREMENTS

Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
Excellent phone etiquette and customer service skills, with experience in front desk or receptionist roles
Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace tools and Adobe
Clerical experience involving data entry, filing, proofreading, and general administrative support
Exceptional time management skills to handle multiple responsibilities simultaneously

Preferred

Experience in construction, utilities, or logistics
Familiarity with 811 ticket systems (Sunshine 811, Miss Utility, Dig Safe, etc.)
Experience with work location coordination
Basic knowledge of fiber optics or underground construction industry

RESPONSIBILITIES

Act as the main liaison between field teams and office staff, ensuring clear communication and timely information flow
Manage scheduling, next-day work location coordination, for field personnel
Handle incoming calls using OnSip phone system with professionalism and courtesy, providing excellent customer service and routing messages appropriately
Maintain accurate records through data entry, filing, and document proofreading to support operational needs
Call in 811 tickets (same-day, next-day, and planned work)
Submit 3-hour emergency locate notices when required
Update and manage existing locate tickets and ticket maps
Communicate with 811 centers and utility company locators
Communicate changes and answer questions from field crew in real time
Update job logs, schedules, and daily work plans
Track crew assignments and job progress
Prepare basic reports for management
Utilize computer skills including Microsoft Office, Google Workspace, and Adobe for various administrative functions