Engagement Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree in counseling, social work, psychology, or related field
• Counseling intern or related experience in mental health, crisis intervention, or client-facing roles
• Licensed therapists or clinicians are encouraged but not required; licensure is a plus
• 2+ years’ experience in client support, crisis response, or healthcare
• Compassionate, professional, and committed to supporting client success
• Strong communication, organizational, and digital skills (Microsoft Office, Google Suite, CRM/EMR platforms)
• Bilingual English/Spanish skills highly valued and will be reflected in compensation
• Availability for 40 hours/week, including some holidays and weekends
• The scheduled shift for this role is Sunday through Thursday, 7:00 AM–3:00 PM CST

RESPONSIBILITIES

• Conduct brief client assessments during initial calls
• Provide crisis support, facilitate client admissions, referrals, and resource navigation
• Schedule appointments and verify insurance to ensure a seamless client experience
• Maintain detailed, timely documentation using CRM, EMR, and telehealth platforms
• Collaborate with internal teams to deliver personalized, effective care
• Participate in a 24/7 on-call rotation supporting client engagement during critical moments
• Optional based on qualifications: Provide direct care through telehealth counseling sessions

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