Ecommerce Customer Satisfaction Specialist (TEMP)

Job Description

REQUIREMENTS

• High school diploma required.
• Bachelor’s degree preferred
• Intermediate to advanced proficiency in Microsoft Office
• Strong organizational skills
• Strong Communication Skills
• Ability to work in a team environment
• Prior experience within the outdoor/athletic industry preferred

RESPONSIBILITIES

• Provide premium customer service and support to our consumers via phone, live chat and email.
• Answer inbound phone calls during the entire customer service available times
• Assist marketing with communication and feedback.
• Assist and support sales ops initiatives and projects.
• Educate customers on the Vibram brand, related products, and features – be the brand ambassador.
• Manage and answer inquiries relating to order process including order entry, shipping, inventory, and order status.
• Analyze reports and anticipate customer needs.
• Execute all directives in support of the business as requested and within timeframe specified.
• Regular and reliable attendance is a requirement of the job.
• Perform other similar duties requested or as assigned by supervisor.

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