Dispatch Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma.
• 1 years dispatch experience preferred
• Strong computer skills a must and the ability to quickly learn dispatch and logistics platforms.
• Proficiency with email, web-based systems, spreadsheets, and messaging tools
• Reliable high-speed internet connection and dedicated home workspace
• Excellent multitasking, organization, and time-management skills
• Ability to remain calm and effective under STAT and emergency conditions
• Strong verbal and written communication skills
• Ability to work independently with minimal supervision
• Flexible availability, including nights, weekends, holidays, and on-call shifts

Preferred Qualifications

• Experience in medical courier dispatch, logistics, or transportation coordination
• Familiarity with STAT, on-demand, or healthcare operations
• Knowledge of HIPAA and healthcare compliance requirements
• Call center, dispatch, or healthcare coordination experience

RESPONSIBILITIES

• Receive, prioritize, and dispatch STAT and on-demand medical delivery requests
• Coordinate courier assignments to ensure timely and compliant pickups and deliveries
• Monitor active deliveries in real time and proactively resolve delays or issues
• Maintain constant communication with couriers, healthcare facilities, and internal teams
• Accurately enter, update, and manage orders in dispatch and logistics software
• Ensure all deliveries comply with HIPAA, chain-of-custody, and company protocols
• Document delivery confirmations, exceptions, and incident reports
• Escalate urgent or high-risk issues according to established procedures
• Maintain professionalism and confidentiality in all communications
• Meet performance standards for response time, accuracy, and customer satisfaction

Are you interested in this position?

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