Damage Claims Coordinator I

Job Description

REQUIREMENTS

Education: High school diploma required. Associate’s degree preferred. Relevant certifications beneficial.

Experience:

• 1+ years of customer service experience
• Claims processing experience preferred
• Experience with database management

Exposure:

• Knowledge of claims processing procedures
  Understanding of customer service principles
• Experience with claims management systems
• Basic understanding of technical terminology in damage, repair and claims

RESPONSIBILITES

• Process incoming damage claims from initial notification through resolution as per the defined process.
• Contact and interact with customers to gather claim information and provide timely updates.
• Coordinate with Supervisor and field personnel for damage verification and assessment.
• Assign the complaint to vendor acquisition coordinator to enable damage repair.
• Maintain accurate documentation of all claim activities and communications for verification, reference and audit.
• Communicate effectively with customers and internal stakeholders to complete the claims workflow.
• Verify repair photographs, evidence, update claims management database with accurate information.
• Coordinate with business partners regarding claim responsibilities.
• Ensure timely processing of all assigned claims.
• Maintain organized records of all claim-related communications.

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