Customer Support Specialist

Job Description

REQUIREMENTS

Bachelor’s degree preferred

Minimum of 2 years of experience in customer service, technical support, or operations

Basic understanding of network connectivity, with a strong interest in sports and entertainment

Self-motivated and able to work independently in a fast-paced environment

Exceptional attention to detail and strong problem-solving skills

Clear, patient, and professional communication skills

Availability 7 days a week, including weekend and evenings, based on live event schedule

Fluent in spoken and written English, Spanish a plus

Reliable high-speed internet connection capable of streaming up to 4K on multiple devices simultaneously

RESPONSIBILITIES

Respond to inbound customer support tickets, guiding issues from initial contact through to resolution

Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events – ensuring a high level of customer satisfaction throughout

Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform

Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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