Customer Success Engineer

Job Description

REQUIREMENTS

• 5+ years of Professional Services experience implementing HSM or Key Management platforms
• Hands-on experience with AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect
• Strong knowledge of cryptographic interfaces including PKCS#11, CAPI, CNG, JCE, and KMIP
• Proficiency in systems administration, container technologies, and scripting languages
• Experience designing and executing proof-of-concepts (PoCs) independently
• Must reside in the UAE

RESPONSIBILITIES

• Lead technical design workshops and implement the Fortanix platform for customers
• Design, configure, and optimize solutions to drive product adoption and usage
• Provide customer training, enablement, and technical advisory services
• Troubleshoot and resolve production issues to ensure customer success and renewals
• Act as the voice of the customer by collaborating with engineering and product management teams
• Identify automation opportunities and differentiate between feature requests and bug triage

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