Customer service

Job Description

JOB DETAILS

REQUIREMENTS

• Strong attention to detail with a focus on data accuracy and sound decision-making
• Ability to analyze and apply information from multiple sources and internal systems
• Strict adherence to documented screening workflows, policies, and compliance requirements
• Good judgment and problem-solving skills
• Effective communication and collaboration abilities
• 1–2+ years of experience in customer service, retail operations, or an administrative role
• Prior experience in Risk Operations is preferred but not mandatory (may be titled as Risk Operations Specialist)

Language Requirement:

• Bilingual candidate required
• English (mandatory) + one of the following as a second language:
• German
• Japanese
• Korean
• Mandarin
• Thai
• Vietnamese

Preferred Qualifications:

• Experience working in compliance, risk assessment, fraud prevention, or operations
• Familiarity with marketplace platforms or seller onboarding processes

RESPONSIBILITIES

• Review new seller applications from Turkey and other countries of incorporation
• Approve or decline seller applications based on Marketplace Inbound and Outbound requirements
• Review and make decisions on appealed seller applications
• Ensure all reviews are completed in accordance with defined risk and compliance guidelines
• Collaborate with team members and leadership to share feedback, insights, and process improvements

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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