Customer Service Representative (Patient Representative)

Job Description

JOB DETAILS

REQUIREMENTS

• Previous call center experience:
• Medical Terminology
• Strong communication skills
• Proficiency in problem –solving
• Ability to multitask and mange time effectively
• Have High School Diploma or equivalent
• Highly Motivated, fast learner

RESPONSIBILITIES

• You will support and provide superior customer service via phone.
• Handle incoming patient’s telephone calls in a professional and courteous manner.
• Resolve patients inquiries with accuracy, efficiency, and quality
• De-escalate situations involving dissatisfied patients, while offering patient assistance and support.
• Use questioning and listening skills that support effective telephone communications.
• Access patient account information via computer software and make necessary updates as needed.
• Document patient’s inquiries and requests efficiently in our system
• Meet and exceed personal and department objectives and metrics

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