Customer Service Coordinator

Job Description

REQUIREMENTS

• High school diploma, minimum requirement
• 1+ years general administrative/clerical experience
• Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Knowledge of HIPAA, confidentiality, and compliance policies, procedures, and standards
• Experience handling written communication with internal and external customers
• Availability during Pacific Time business hours
• Knowledge of Salesforce.com preferred

RESPONSIBILITIES

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure.
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance

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