Customer Service Associate

Job Description

REQUIREMENTS

• 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
• Associate’s degree or Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.

RESPONSIBILITIES

• Monitor email, direct messages, creator-facing chat and answer all inquiries within one business day.
• Assist in creator collaboration onboarding and eventually be able to set up when a senior associate is unavailable.
• Accurately review creator collaboration gift card compensation eligibility.
• Assist in managing the inbox workflow, delegate tagged conversations when additional support is needed to ensure creator messages are reviewed in a timely manner.
• Provide timely follow-up and communication to creators regarding collaboration updates, brand changes, and other campaign-related information to ensure smooth execution.
• Identify opportunities for improvement while taking the creator perspective into account.
• Seek out opportunities for growth and development with your manager.
• Actively engage and participate in 1-on-1s, team meetings, and training sessions.
• Stay updated on influencer marketing trends to provide the best creator experience.
• Execute and own all assigned projects and tasks with a strong self-starter mentality.
• Other projects and tasks as assigned.

Are you interested in this position?

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