Customer Service Administrator

Administrator

Remote

May 23, 2026

Application ends: August 21, 2026

REQUIREMENTS

US-based with reliable availability during Eastern or Central business hours
High attention to detail: you will be reading payment histories, tracking installment counts, and reconciling partial payments
Steady under pressure: a frustrated student in your inbox does not rattle you
An excellent communicator: written and verbal
Tech-comfortable: you will be in multiple platforms daily
Able to get on the phone to talk with students

RESPONSIBILITIES

Monitor the accounts receivable tracker daily
Identify failed payments, expired cards, and missed installments
Send first-touch outreach within 24 hours, text, email, or direct message, clear and human
Follow up consistently through the resolution window per our collections process
Log all outreach activity so nothing falls through the cracks
Own first response on all incoming support requests
Handle transactional and logistical questions: login issues, course access, billing questions, download problems, order form confusion, session timing
Get on the phone when an issue needs a human voice. Not everything resolves over email
Coordinate physical student bonus fulfillment after each challenge: books, sweatshirts, and similar items
Pull student lists with mailing addresses and bonus details
Prepare shipping labels and coordinate handoff to the fulfillment team
Outbound texting
Execute a defined set of recurring administrative tasks across operations. This includes tasks currently spread across the team, things like scheduling, tracking, reporting, and coordination work that keeps the business running
Monitoring and maintaining Zoom recordings and uploading to Vimeo or Google Drive
Podcast editing (GarageBand)
YouTube scheduling and publishing
Proofreading marketing copy
Thinkific access management
Social media monitoring and contest entry collection
Trademark tracking