Customer Onboarding Representative

Job Description

REQUIREMENTS

• Experience in customer service, onboarding, client success, or retail preferred
• Interest in fashion, styling, or e-commerce brands
• Excellent written and verbal communication skills
• Comfortable with chat platforms, email support tools, and CRM systems
• Organized and proactive when managing multiple conversations
• Someone who genuinely enjoys helping people feel confident in what they buy

RESPONSIBILITIES

• Welcome new customers and guide them through their first shopping experience
• Help customers navigate collections, sizing guides, and style features
• Assist with account setup, order questions, and onboarding communications
• Provide styling suggestions and product recommendations when customers ask
• Share tips on how to get the most value from membership perks and promotions
• Partner with the marketing and product teams to relay customer insights
• Ensure every customer’s first experience with the brand feels seamless and exciting

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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