Patient Services Representative

Job Description

REQUIREMENTS

• High school diploma or GED
• 1+ years’ experience working with EMR/EHR systems required; EPIC software preferred
• 1+ years’ experience registering patients in a hospital/provider group setting required.
• Experience with MVA claims or health claims including Medicare preferred
• Experience with Microsoft Office products including Word, Outlook and Excel preferred

RESPONSIBILITIES

• Develop and maintain a professional relationship with…
  • Our clients, acting as a liaison between the hospital and our client
  • Hospital related physician offices, ensuring open and mutual communication
  • Insurance payers, encouraging prompt payment
• Remotely to obtain information, including documents, regarding the entity responsible for payment of patient’s hospital bills or claims. The entity may be a commercial or governmental insurance payer, attorney or MVA adjuster.
• Verify and fulfill any attorney requests that are received
• Learn and implement client specific protocols and procedures
• Escalates complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively

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