Technical Support Representative

Job Description

REQUIREMENTS

• 1+ years of customer service experience, preferably in a call center, software support, or technical support environment
• High School Diploma or GED
• Strong verbal and written communication skills
• Ability to manage multiple customer interactions in a fast-paced environment
• Strong troubleshooting, analytical, and problem-solving abilities

Preferred

• Associate or Bachelor’s degree
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
• Basic SQL knowledge and ability to write queries
• Experience supporting SaaS or software-based products

RESPONSIBILITIES

• Deliver exceptional customer support and technical issue resolution via phone, email, and chat
• Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations
• Meet established performance objectives related to call quality, customer satisfaction, and case handling
• Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions
• Communicate proactively with customers by setting expectations and providing timely follow-up
• Partner cross-functionally with colleagues to resolve client issues efficiently and effectively
• Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns
• Support additional projects and responsibilities as needed based on business priorities

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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