Customer Care Administrator

Administrator

Remote

June 19, 2026

Application ends: September 17, 2026

REQUIREMENTS

High school diploma or equivalent required.
Minimum of 1–2 years of experience in customer service, administrative support, healthcare administration, or a related field.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and time-management abilities.
Proficiency in Microsoft Office Suite, Google Workspace, and cloud-based software systems.
Ability to work independently and effectively in a remote environment.
Strong attention to detail and commitment to accuracy.

Preferred

Associate degree or higher in Business Administration, Healthcare Administration, Communications, or a related field.
Experience working in home care, healthcare, senior care, or human services.
Familiarity with electronic health records (EHR) or client management systems.

RESPONSIBILTIES

Serve as the primary contact for client, caregiver, and stakeholder inquiries via phone, email, and virtual communication platforms.
Provide exceptional customer service by addressing questions, concerns, and service-related requests in a timely and professional manner.
Maintain accurate and confidential client records, ensuring compliance with company policies and applicable regulations.
Coordinate appointments, schedules, service updates, and administrative workflows.
Assist with new client intake, caregiver onboarding documentation, and record management.
Monitor customer satisfaction and proactively resolve issues to maintain positive client relationships.
Support billing inquiries, reporting functions, data entry, and general administrative operations.
Collaborate with care coordinators, management, and field staff to ensure efficient service delivery.
Prepare reports, correspondence, and other administrative documents as needed.
Maintain confidentiality and protect sensitive client and company information at all times.
Participate in ongoing training and professional development opportunities.