Contract Membership Specialist

Job Description

REQUIREMENTS

• Bachelor’s degree required
• Experience working with multiple large data management systems required
• Experience in contracts, pricing operations, membership operations, analytics, or related functions preferred
• Advanced Excel skills required (VLOOKUPs, formulas, data analysis functions)
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to independently investigate and resolve issues across multiple systems
• Strong organizational skills with the ability to manage competing priorities
• Experience with Model N Revenue Manager and SAP iShift is highly preferred

RESPONSIBILITIES

• Manage customer membership eligibility and affiliations for direct and indirect accounts
• Process and maintain master data requests within SAP iShift and Model N Revenue Manager
• Research and resolve membership discrepancies across multiple systems and databases
• Analyze contract and pricing-related data to ensure accuracy and compliance
• Utilize reporting tools including Excel, MicroStrategy, Revenue Manager, SAP, and related systems
• Investigate data inconsistencies and perform root-cause analysis across systems
• Support internal stakeholders with membership inquiries, reporting, and documentation
• Maintain audit-ready documentation and ensure compliance with SOPs and internal controls
• Participate in team meetings, process improvement initiatives, and cross-functional collaboration

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