Complex Care Outreach Coordinator

Job Description

REQUIREMENTS

• Bilingual Spanish speakers and experience engaging across various cultures
• You have a minimum of 3 years of healthcare experience in customer/patient-serving role, such as a Care Coordinator
• Must be willing to work M-F 8:30am-5pm Pacific Standard Time (PST).
• 1-2 years of call center experience is a plus!
• Health insurance experience (Medicare Advantage a plus)
• Have healthcare experience (scheduling, benefits, care coordination, medical terminology, and HIPPA regulations a plus) Availability to work variable shifts to support the needs of our members across multiple time zones
• Proficient computer skills and ability to learn new systems
• Google Suite Proficiency a big plus – including Google Drive, Google Docs, Google Sheets, Google Slides
• Have great communication, problem solving, analytical and documentation skills
• Use effective time management and organization skills
• Demonstrate evidence of ability to empathize with patients, relatives and colleagues with dignity and respect

RESPONSIBILITIES

• Conducting outreach via telephone and SMS to educate and inform members of available clinical programs or important screenings relevant to them (i.e. eye exams or cancer screenings) and to ensure patients remain connected to care throughout their time in the program, working in close coordination with the care team to coordinate care delivery for the right patients, in the right way, at the right time
• Scheduling initial appointments, thoughtfully adjusting calendars to meet urgent care needs on a regular basis and also responsible to reschedule the visits for other roles on your team.
• Providing inbound call support/call routing for patients with clinical or administrative questions
• Communicating frequently with the care team members and leadership, including routine involvement in daily care team coordination huddles, patient rounds, etc.
• Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions
• Documenting accurate information about member needs in our system
• Supporting the team with daily tasks, including administrative work
• Piloting new processes and workflows
• Working hand-in-hand with our client’s other teams to address member needs

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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