Client Service Specialist

Job Description

REQUIREMENTS

• Strong analytical and detail-oriented skills to accurately interpret search results, identify discrepancies, and document findings clearly.
• Ability to manage workload efficiently by navigating PACER, meeting productivity standards (25.00+ LPH), and adhering to 24‑hour turnaround times.
• Proficiency in following procedures and systems while maintaining compliance with state and Cogency-specific requirements and using internal tools for data entry and reporting.

RESPONSIBILITES

• Perform searches using PACER and analyze federal court records to identify reportable cases, while ensuring accurate interpretation and reporting.
• Deliver high-quality, accurate results by reporting findings clearly and consistently while meeting accuracy, quality, and turnaround time requirements.
• Proactively resolve issues and improve processes by identifying discrepancies, collaborating with team members and partners, and recommending workflow enhancements.

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