Client Experience Specialist

Job Description

REQUIREMENTS

• High School Diploma or equivalent
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills
• Proficiency with Microsoft Office applications

Preferred

• Associate’s Degree or Bachelor’s Degree
• Experience in customer service, client services, healthcare, behavioral health, call center operations, employee assistance programs, or human services
• Experience working with confidential information
• Familiarity with CRM, database, or case management systems

RESPONSIBILITES

Client Support & Customer Service

• Manage a high volume of inbound calls and online service requests
• Provide exceptional customer support to EAP clients and providers
• Establish trusting, professional relationships with clients and vendors
• Identify client needs and connect individuals to appropriate resources
• Deliver timely follow-up and ensure resolution of client concerns
• Anticipate client needs and provide proactive support

Case Coordination

• Assess situations and determine appropriate referrals
• Assist clients in accessing available services and resources
• Coordinate with providers to facilitate service delivery
• Support provider recruitment efforts as needed
• Escalate complex situations appropriately

Documentation & Administrative Support

• Maintain accurate client records and documentation
• Enter information into company databases and systems
• Ensure compliance with company policies and procedures
• Monitor requests and manage multiple priorities simultaneously

Problem Solving & Conflict Resolution

• De-escalate client and provider concerns professionally
• Develop creative solutions to meet client needs
• Resolve issues efficiently while maintaining service excellence

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers