Client Retention & Experience Coordinator

Job Description

REQUIREMENTS

• Excellent written and verbal communication skills
• Exceptional organization and attention to detail
• Experience in customer service, client relations, hospitality, aesthetics, wellness, healthcare, or luxury service industries preferred
• Comfortable using CRM systems, scheduling software, Canva, AI tools, and social media platforms
• Ability to work independently and manage multiple priorities
• Strong problem-solving skills
• Professional, positive, and relationship-focused mindset
• Experience working in a med spa, plastic surgery, dermatology, aesthetics, wellness, or luxury hospitality environment
• Experience with email marketing platforms
• Experience with social media management
• Experience with patient retention programs or membership programs
• 2 years experience med spa
• Bachelors degree Hospitality

RESPONSIBILITIES

Patient Experience & Retention

• Ensure all new patient paperwork and consents are completed prior to appointments
• Confirm appointments through phone, text, and email communications
• Conduct patient follow-up communications after treatments
• Manage review and testimonial requests
• Coordinate before-and-after photo follow-up campaigns
• Reactivate inactive patients through personalized outreach
• Assist with membership communication and retention efforts
• Send personalized thank-you notes and client appreciation communications

Lead Management & Scheduling

• Monitor and respond to incoming leads
• Contact prospective patients promptly
• Follow up with consultations and inquiries
• Help fill schedule gaps and last-minute cancellations
• Assist with directing maintenance patients to appropriate providers
• Support schedule optimization across multiple locations

Marketing & Client Engagement

• Schedule and publish social media content provided by the team
• Respond to social media messages and comments
• Manage email marketing campaigns and newsletters
• Coordinate text message marketing campaigns
• Assist with loyalty rewards and referral programs
• Support promotional campaigns and special offers

Events & Community Engagement

• Assist in planning client appreciation events
• Coordinate VIP events and open houses
• Support seasonal promotions and campaigns
• Manage event communications and RSVPs

Administrative & Growth Support

• Coordinate website updates and content changes
• Maintain client communication systems
• Organize marketing assets and before-and-after galleries
• Work alongside ownership to identify opportunities to improve client experience and retention
• Support additional projects that contribute to business growth

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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