Client Relations Director

Job Description

REQUIREMENTS

• BA/BS preferred, or a minimum of 7 years of account management or sales-related experience in the EVS field. Healthcare experience is a strong preference .
• Operational acumen and savvy, including technical understanding and financial proposal development.
• Experience with large clients organziations.
• Demonstrated excellence in written and oral communication skills.
• Effective multi-tasking in a high pressure, high reward environment.

RESPONSIBILITES

• Lead external client relationship building to gain a deep and validated understanding of our EVS strategic objectives and pains.
• Lead internal relationship building to successfully partner within a matrixed organization, relying on internal subject matter experts and operational leaders to develop solutions meeting our portfolio strategic objectives.
• Develop and cultivate client relationships in partnership with the Retention and Operational team. This may include wiring plans, formalized client communications, client business review process, proposal development, client presentations and individualized meetings.?
• Identify growth opportunities and retention risks through the application of our client’s reporting and analysis tools.
• Develop an independent perspective on the strength of our partnerships through direct client engagement.
• Ensure delivery of client expectations within the contract portfolio.

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