Client Manager

Manager

Remote

June 6, 2026

Application ends: September 4, 2026

Job Description

REQUIREMENTS

6+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus
Proven success strategically and autonomously managing a book of business (30+ customers across segments), including engaging with executive sponsors, senior leaders, and HR decision-makers
Fluency in English is required; additional languages are a plus
Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
Ability to build strong, trusted relationships and act as a strategic advisor to customers
Proactive in identifying risks, resolving issues, and ensuring timely resolutions
Adept at objection handling and independently negotiating with clients
Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs

RESPONSIBILITIES

Manage a portfolio of client accounts, serving as the face of our client for our highest-priority customers
Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
Conduct regular global account meetings to refine and align customer strategies
Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions
Partner with clients to define and execute a custom program strategy for our client that integrates within their broader benefit offerings
Champion and drive engagement with our client’s mental wellness programs, converting clients into champions who serve as references and case studies
Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
Provide local implementation support in conjunction with the US-based implementation team
Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of our client.