Chargeback Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• Strong analytical skills and ability to work accurately with billing transactions
• Clerical, technical, and administrative experience
• Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
• Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
• Must be able to work independently with minimal supervision
• Punctual, regular, and consistent attendance is required
• Ability to speak, read, and write professionally in English
• Must be flexible with working hours, and available to work all shifts including weekends, holidays and emergency shifts as required
• Must provide your own computer/laptop for the first 90 days of employment

RESPONSIBILITIES

• Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims
• Provides evidence when merchants ‘request for information’ before it becomes a chargeback
• Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
• Ensures adherence and deadlines are met for all claims

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