Call Center Agent

Job Description

REQUIREMENTS

• HS Diploma or GED
• 2+ year of customer service experience in a phone based role
• Experience working in the home services industry preferred
• Multitask by completing phone and computer work simultaneously
• Capability to type at least 40 WPM
• Proficiency with Microsoft Office or Google Suite
• Clear, kind, and energetic phone presence
• Ability to work fast paced and remain organized
• Must be authorized to work in the U.S.

RESPONSIBILITIES

• Answer inbound calls and schedule service appointments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) to resolve issues
• Deliver call scripts clearly, be compelling, and personable
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service
• Must be very independent and reliable
• Provide additional support to the team as needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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