License Holder Support Agent

Job Description

REQUIREMENTS

• Candidate must be a “self starter,” reliable, communicative, and dependable.
• Loyalty to the organization and willingness to make a long-term commitment is crucial.
• Candidate must be willing to learn new skills in a short period of time and be willing to increase their current knowledge of copyright, sacred music, and licensing.
• Candidate must be able to stay calm under pressure, exhibit patience with customers, and be willing to ask for help when needed. Humility and a willingness to learn are foundational elements when working on our team.
• Knowledge of a variety of computer/internet platforms, including Google Drive, Microsoft Office, Zoom, and Gmail is required. Experience with Zendesk, MailChimp, Basecamp, Canva, and WordPress is a plus.
• Candidate must have an Associate’s Degree or equivalent job experience.

RESPONSIBILITIES

• Serve nearly 28,000 churches, schools, retreat centers, religious communities, funeral homes, and campus ministries using ONE LICENSE—a global, internet-based company—as their resource for online music licensing and permissions for congregational song.
• Communicate with customers and potential customers through Zoom phone, Zoom video, email, voicemail, and Zendesk, our online ticketing system that receives thousands of inquiries each month.
• Handle inquiries from potential customers and maintain ongoing communications in an effort to promote the ONE LICENSE services that would best cover their needs and onboard them as customers/License Holders.
• Collaborate with a small team within a broader parent-company environment, including interdepartmental communications and teamwork.
• Basic accounting responsibilities, such as data entry, filing, and processing credit card and wire transfer transactions.
• Basic customer service support, including answering questions, providing educational resources, and sending statements/invoices to users.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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