Remote Inbound Sales Agent

Job Description

REQUIREMENTS

• 2 -5 years of sales experience working in a call center environment, handling inbound & outbound sales calls
  • Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales
• Experience with upselling additional products/services to the original package
• 1+ years of experience working remotely (Preference to those who have started and trained remotely)
• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
• Telephone Service – either through landline or VOIP – You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)

RESPONSIBILITIES

• Handle inbound and/or outbound calls; educating travelers on GCC’s International trip packages, maintaining a high sense of customer service and sales throughout the call.
• Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings
• Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades
• Confirm customer reservations in, documenting all necessary contact information in GCC programs. Reserving Airline tickets for travelers using a code based software, Amadeus
• Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work
• Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time – working across 3 screens).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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