Cake Shop Operations Assistant

Job Description

REQUIREMENTS

• Previous experience in administration, operations, hospitality, retail, bakery, or food & beverage industry preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills in English.
• Proficient in Microsoft Office, Canva and spreadsheets.
• Ability to work under pressure and manage multiple deadlines.
• Strong attention to detail and problem-solving skills.
• Positive attitude and willingness to learn.
• Experience with order management systems, Google Forms, Google Sheets, or inventory systems is an advantage.

RESPONSIBILITIES

• Manage and monitor daily cake and dessert orders.
• Manage WhatsApp orders
• Coordinate with the kitchen, decorators, and delivery team to ensure timely order fulfillment.
• Prepare production schedules and assist in workload planning.
• Maintain accurate records of orders, invoices, and customer information.
• Monitor inventory levels and assist with stock ordering and supplier coordination.
• Ensure all orders are correctly entered and tracked through internal systems.
• Support quality control by verifying order details before production and dispatch.
• Assist with operational reporting and administrative tasks.
• Handle customer inquiries and provide updates regarding order status when required.
• Help identify process improvements to increase efficiency and accuracy.
• Ensure compliance with food safety and company operating procedures.

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