Admissions Operations Coordinator

Job Description

REQUIREMENTS

•  High School Graduate
• Ability to fluently read, write, and understand the English language.
• Proficiency with the following, but not limited to active listening, speaking, writing, critical thinking, judgment and decision making, monitoring, reading comprehension, time management, coordination, and management of personnel resources.
• Proficiency in using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency in using web-based technologies, including database systems.
• Ability to work independently and in a team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Accurate data entry, detail-oriented, and task-driven with the ability to multitask.
• Knowledge of principles and practices of organization, planning, records management, and general administration.

RESPONSIBILITIES

• Perform job duties in accordance with our client’s vision, mission, and values, and contribute to the development of the Admissions Operations Department.
• Review completed and incomplete application files for admission to the college for undergraduate and graduate admissions
• Track undergraduate and graduate admission file process and verify the accuracy of applicant file information.
• Process application materials and supporting documents by entering data into the student information system and imaging documents to applicant and student records.
• Support admissions recruitment activities by assisting with on-campus and virtual events as needed.
• Maintain processing volumes that consistently meet established accuracy, productivity, and service-level expectations.
• Prioritize workload based on enrollment deadlines, daily operational needs, student service expectations, and institutional priorities.
• Assist with the testing, implementation, and continuous improvement of admissions processes, systems, and operational initiatives.
• Review and resolve applications containing conflicting, incomplete, or inconsistent information, ensuring appropriate follow-up and documentation.
• Review admission decisions and applicant records to ensure compliance with applicable policies, procedures, and regulatory requirements.
• Maintain a working knowledge of federal, state, and institutional regulations related to admissions processing and decision-making.
• Practice superior customer service.
• Fulfill additional responsibilities as assigned.
• Display respect and civility to all constituencies in all communications.
• Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.

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