Account Receivables Agent

Job Description

REQUIREMENTS

• Education: High School Diploma or equivalent; or Certification is Accounts or Business is a plus.
• Language: Full proficiency in English (written and verbal) is mandatory for professional client communication.
• Experience: 1–2 years of experience in Collections, Administrative support, or Customer Service.
• Technical Skills: Familiarity with CRM systems, digital payment platforms, and productivity tools like Google Workspace, Microsoft Tools, Teams or Slack.
• Soft Skills: Strong negotiation skills, high attention to detail, and the ability to handle difficult conversations with empathy and professionalism.
• Must be able to work in US time zone (Mon – Fri)

Preferred

• Knowledge of debt collection.
• Previous experience working in an Administrative role or Finance environment.
• Experience in a BPO or remote support environment.

RESPONSIBILITIES

• Collections & Proactive Outreach: Contact clients via phone and email to follow up on outstanding balances for the legal campaign. Secure payment commitments and follow up regularly to ensure aged receivables are cleared – 40%
• Invoice Research & Analysis: Conduct detailed research on past-due invoices to identify root causes for non-payment. Reconcile account discrepancies and ensure billing accuracy before client contact – 20%
• Client Assistance & Payment Processing: Guide clients through various payment methods and assist in establishing authorized payment arrangements. Provide professional support to resolve disputes or concerns – 20%
• Administrative Documentation & Reporting: Maintain precise records of all client interactions and payment statuses in the CRM. Prepare periodic reports on collection targets and account aging – 15%
• Compliance & Data Security: Ensure all collection activities adhere to legal standards, company policies, and data protection protocols. Maintain strict confidentiality regarding sensitive legal and financial data – 5%

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