Customer Service Call Center Agent

Job Description

REQUIREMENTS

• High school diploma or equivalent
• 1+ year of customer service experience (phone based preferred)
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume

RESPONSIBILITES

• Handle inbound and outbound calls lasting 15–30 minutes
• Help members understand and confirm insurance application details
• Communicate clearly, calmly, and compassionately—especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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