Account Coordinator

Job Description

REQUIREMENTS

• High School Diploma or Equivalent
• No licensing required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong problem-solving skills and independent decision-making ability.
• Excellent written and verbal communication skills in English.
• Outstanding interpersonal and organizational skills with a keen attention to detail.
• Ability to manage multiple tasks efficiently and accurately in a fast-paced environment.
• Demonstrated excellence in time management and organizational skills.
• Exceptional customer service and phone communication skills.
• Positive, professional demeanor with a collaborative team-oriented approach.

RESPONSIBILITIES

• Developing and maintaining strong customer relationships through phone and electronic communication.
• Delivering the highest level of customer service by addressing and resolving customer requests promptly and effectively.
• Utilizing required tools to accurately enter, monitor, and report on customer activity.
• Exercising sound judgment and urgency in resolving customer issues, escalating matters when appropriate.
• Collaborating with Sales Representatives and internal departments to ensure customer objectives are met.
• Establishing and maintaining professional relationships with vendors.
• Supporting office administration by assisting colleagues on projects, prioritizing daily tasks, and maintaining accurate records and documentation.

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