Remote Member Service Representative (Part-Time)

Job Description

REQUIREMENTS

• Must be able to show empathy in the workplace.
• One year of office support experience in a customer service role preferred.
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with Microsoft Office Applications
• Attention to detail
• Problem-solving
• Computer proficiency – MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual a plus
• Occasional overtime as needed.

RESPONSIBILITIES

• Through a thorough understanding of our client’s practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
• Understanding client needs and offering solutions and support.
• Answer and place calls in a professional manner.
• Measured on Call Quality and Productivity
• Focus on a “1st call resolution”.
• Use company resources to gather information and offer solutions to meet customer needs.
• Other duties as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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