Call Center Representative

Job Description

REQUIREMENTS

• Strong customer service, communication, and interpersonal skills
• Basic computer proficiency including Microsoft Office, email platforms, and EMR systems
• Ability to multitask, prioritize responsibilities, and remain calm under pressure
• Strong organizational skills and attention to detail
• Must reside in the state of Ohio
• Ability to maintain a quiet, professional, and distraction-free remote work environment
• One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
• Familiarity with insurance verification processes and EMR systems preferred
• Prior dermatology or specialty healthcare experience preferred

RESPONSIBILITIES

• Answer inbound patient calls promptly, professionally, and courteously
• Schedule, reschedule, and confirm patient appointments in accordance with Apex Skin protocols
• Complete patient pre-registration and accurately collect demographic and insurance information
• Verify insurance eligibility using EMR systems and verification platforms such as Optum or Availity
• Maintain accurate patient records while adhering to HIPAA and privacy standards
• Process pre-authorizations and assist with payment collection as needed
• Transmit correspondence and medical documentation securely and appropriately
• Collaborate with clinical and administrative teams to support patient care and scheduling needs
• Participate in required training sessions, team meetings, and operational updates
• Provide temporary support for on-site call center operations when business needs require
• Perform additional administrative duties as assigned
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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