Patient Care Coordinator

Job Description

REQUIREMENTS

• A Medical Assistant (MA) Certificate is required.
• At least two years of experience in a fast-paced primary care, obesity medicine, or endocrinology practice.
• Experience with prescription prior authorization processes is a plus.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Highly organized with a proven ability to manage multiple tasks and time effectively.
• Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems.

RESPONSIBILITIES

Care Team Management:

• Acting as the primary point of contact to maintain communication flow between patients and their care team.
• Receiving, triaging, and resolving incoming clinical messages from patients to clinicians, and relaying messages from clinicians to patients as requested.
• Conducting regular outgoing patient communications to ensure consistent engagement and optimize their success in the program.
• Providing routine administrative support for clinicians
• Contributing to special projects as directed, helping to improve our systems and make care more efficient and effective.

Lab / Medical Records Support:

• Helping collect medical records from primary care or other providers when needed.
• Requesting medical records.
• Reviewing patient uploaded medical records.
• Facilitating Medical Records & Prescriptions, including sending lab requisitions.
• Assisting with prior authorization coordination and other prescription-related tasks.
• Assisting with medication refills and pharmacy questions.
• Supporting medical clinicians with pre-visit lab orders.

Membership / Program Status:

• Guiding new patients through what to expect, both at the start and throughout their weight loss journey.
• Addressing general questions about the program.
• Supporting patients with account changes or cancellation requests.
• Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care.
• Assisting with clinical data collection as needed to track company’s key clinical performance indicators or for quality improvement purposes.
• Providing scheduling and appointment support for patients.

Billing / Insurance:

• Assisting with general insurance and billing questions.
• Providing information regarding insurance coverage updates.
• Addressing billing concerns and coordinating with the billing department.
• Answering membership change questions related to billing.
• Providing information on the cost of memberships.
• Answering eligibility questions.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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