Remote Client Intake & Sales Coordinator

Job Description

REQUIREMENTS

• Previous dog experience (professional or extensive personal experience)
• Strong verbal communication skills
• Comfortable discussing dog behavior and training concerns
• Sales confidence and ability to guide conversations toward booking
• Excellent organizational skills and attention to detail
• Ability to multitask and manage high call volume
• Reliable internet connection and quiet work environment
• Comfortable using CRM software and technology

Preferred:

• Experience in dog training, veterinary medicine, boarding/daycare, rescue, or pet services
• Previous phone sales or client intake experience
• Experience handling difficult conversations with emotional or frustrated clients
• Knowledge of canine body language and behavior

RESPONSIBILITIES

• Answer incoming calls, texts, and inquiries from prospective clients
• Educate clients on training programs and services
• Recommend appropriate training options based on client needs
• Book consultations and training services through our CRM
• Assess basic safety concerns and behavioral red flags before assigning trainers
• Gather detailed notes for trainers regarding behavior concerns and household dynamics
• Follow up with leads and unbooked consultations
• Maintain professional and empathetic communication with clients
• Coordinate across multiple service regions and trainer schedules
• Help ensure a smooth onboarding experience for new clients

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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