Workday Business Analyst

Job Description

REQUIREMENTS

• Detail oriented
• Ability to multi-task
• Excellent communication skills
• Time management
• Organizational skills
• High level of customer service skills
• Ability to hold the client accountable
• Knowledge of Fusion requirements and functionality
• High level of knowledge of Microsoft Excel
• Understanding of SQL and
• Understanding of Fusion SQL tables preferred
• Extensive understanding of all Data Conversion tools
• Strong relationships across Karmak teams
• Able to handle difficult situations with customers as well as Implementation team members
• Assumes ownership and embraces personal accountability
• Excellent problem-solving skills
• 2-5 years Data Migration Analyst experience a plus
• Ability to mentor multiple team members at one time and provide guidance on best practices for Data Conversion

RESPONSIBILITIES

• Actively demonstrates leadership qualities and is comfortable working alongside Implementation Management team.
• Act as point person for all conversion technical questions, conversion best practice guidance, and customer conversion concerns for both internal and external customers.
• Quotes all Custom Data Conversions and coordinates completion of work with Data Integration Engineer and Customer.
• Owns all aspects of Custom Data Conversion revenue and what is currently in the pipeline with deadlines for completion.
• Mentors all Implementation team members actively doing Data Conversion on best practices, potential roadblocks, processes, and standard operating procedures.
• Has knowledge and understanding of SQL and Fusion SQL table structure.
• Seeks out process improvement and recognizes needs to improve customer experience with Data Conversion services.
• Manages workflow of Data Conversion and makes suggestions for areas of improvement.
• Works closely with Resource Coordinators to manage Data Conversion scheduling and workload. Is able to make scheduling decisions to accommodate staffing and customer needs/services.
• Owns and maintains Data Conversion Schedule and all active and upcoming conversions and potential roadblocks.
• Builds rapport and relationships with all teams inside of Karmak.
• Builds rapport and relationships with Karmak Customers.
• Informs Implementation Managers of Customer concerns well in advance and looks for proactive solutions to address Customer concerns.

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